Uber Technologies, Inc (commonly called Uber) is an American transportation conglomerate that mainly provides taxi services where individuals can hail a taxi (Uber) in an app on their phone. [Source Wikipedia]
Some statistics:
The company operates in approximately 70 countries and 10,500 cities. The company has over 131 million monthly active users and 5.4 million active drivers worldwide. The company has an average of 23 million daily trips through all these services combined.
While we visited Taiwan during Computex, I got an offer from Uber for a month’s free trial of its program Uber One, which offers lower fares for trips. I didn’t think of it much, and I applied for this membership immediately and saved enough money during my stay in Taiwan. Little did I know that there is no way to cancel this membership!
Twenty-eight days after the Uber One membership started, I got a charge on my credit card for the monthly fee, and I realized that I should proceed ASAP with its cancellation, only to find that there is no way to do that!
According to Uber:
To cancel your membership in the Uber app:
- Tap the profile icon.
- Tap “Uber One.”
- Scroll and tap “Manage Membership.”
- Select “End Membership” and then “End Membership” again to cancel your membership.
Up to step (3), everything is there, but the problem is at (4), where I cannot find an “End Membership” option!
I also tried the desktop Uber version but couldn’t find an “End Membership” option, so my only option was to search the net. The opinions were divided. Some users claimed that you cannot cancel an Uber One subscription within 48 hours before its renewal, while others claimed that you can only cancel it if you are in the same country that you activated it! Finally, I found a thread on Reddit, “Why can’t I cancel my uber one subscription?” which helped me understand the situation.
From the aforementioned Reddit thread, I realized many users were in the same boat as me once they tried to cancel Uber One. Thankfully one of them provided a solution, which is hard to follow, but it can give you results. In his words:
So after you log in to your Uber account, you follow this link.
I waited, and waited, for more than 30 minutes.
After a long wait, Uber’s support kicked me out of the chat window.
Uber support sent me an email, to which I replied, stating that I wanted to cancel my subscription.
This is ridiculous! Have a subscription that you cannot end, and spend hours trying to contact Uber support to do that for you! Uber should be ashamed of this shady tactic it used to grab more money from our pockets!
agree uber has lost me an hopefully many others after pulling this scam I still have not had a reply to my help on uber , im just going to delete my account , its probally the only way to eliminate them from scaming me again.
I have filed a complaint with the Attorney General’s office in Washington state about this, and am awaiting a reply.
Hope you find a solution because this is a huge scam!
Thanks for doing this. Good luck. I, too, never signed up for uber one, but realized yesterday they’ve been charging me monthly for the last six months. There should be a class action lawsuit. I got in touch with one of their chat reps in India or wherever, and asked for a refund of 6 months of uber one charges. They replied that they successfully cancelled my membership. I asked: what about the refund? They responded, okay we just issued a refund. I checked the refund. It was for one month only. All very predictable. I repeated the request. Let’s see what happens next.
They rely on the people who won’t care or don’t want to get into trouble of emailing etc. to get some extra money. Totally unacceptable!
I used uber one time during a trip out of town then 2 months later had an unexpected charge from Uber one night. The town I live doesn’t have Uber or any other ride shares available. I was also scammed exactly like it says in this article. There still is no button to cancel your subscription. There is no way to delete an uber account once you make one and you cannot delete your card. I had to dispute the charge from Uber one with my credit card company and order a new card in the mail.
I’ve just found out that they have been billing me since June! got onto them and after 5 minutes on the phone explaining how a subscription works they refunded me all of my money – get on the phone and don’t let it go!!